16. července, 2018 - svátek má Luboš

Customer Relationship Manager

pracovní pozice:Customer Relationship Manager
pracovní poměr:Plný úvazek
lokalita práce:1
zaměstnatel:People Place & Partners
platové ohodnocení:45000

Our client is a world leader in the sector of business consulting, offering services in the field of Finance, Systems Integration, Telecommunications and Informatics among many others. With operation centers in more than 70 countries worldwide, today this corporation is a recognize global leader in the "next generation" of business consulting with reported revenues of billions of dollars.


As an employer is ranked among the most innovative companies to work for in various magazines like The Wall Street Journal. This is not only a good chance to get the job you are looking for, but also an opportunity to grow in skills and professional experience at international level and with a global known corporation.


THE ROLE:


The Customer Relationship Manager is a critical role within our Shared Services Organization in Europe. This role includes close cooperation with all the Finance and HR Leads and teams. The main focus is to create lifetime customers. The Customer Relationship Manager is responsible for retention campaigns, from conceptualization through analysis, including idea generation, proposal preparation, overseeing the production and execution.


THE RESPONSIBILITIES:

  • Developing & implementing process changes, including training documentation and presentation to teams and other organizations
  • Overlooking SLAs, OLAs and individual service performance
  • Monthly presentation of SLA & OLA scorecards to regional controllership teams
  • Monthly reporting & review of KPI`s and costs for all teams
  • Implementation of Shared Services Governance structure including communication & escalation of process
  • Issue management and Root Cause Analyses process
  • Close service delivery monitoring and identification of first warning signal
  • Act as first point of contact for major escalations & issues
  • Identifying additional requirements or necessary changes within Europe teams and 
monitoring & evaluating client`s requirements and needs
  • Regular update of Statement of Work documents
  • Implementation & ownership of websites to ensure full visibility of scope of work, 
branding to all internal clients
  • Active participation and supporting role for process transitions to CSS Europe teams
  • Active collaboration with SOX testing for all processes and assuring quality and internal 
control of services with minimal deficiencies noted
  • Reporting & Analysis as per management request

THE IDEAL PROFILE:

  • Previous experience working as a Client Relationship Manager or a track of managing client relationships with 2 years’ experience
  • MS Office skills, specially Excel
  • Systems knowledge of SAP R3 FI/CO, BW, SRM
  • Strong English language skills, any additional language is a plus
  • Exceptional Customer Service Skills and client-focus attitude, able to build rapport with customers
  • Hardworking with a strong sense of ethic
  • Strong attention to detail
  • Used to operate in an environment where clear communication, accuracy, timeless and 
compliance are key
  • Self-started with drive an enthusiasm

THE OFFER:

  • Attractive corporate benefit package (including meal vouchers, 5 weeks of holidays, flexible working hours and home office)
  • Permanent contract
  • Modern offices in Prague center
  • Constant personal development and trainings possibilities
  • Daily use of foreign languages
  • Free refreshments in the workplace
  • Opportunity to be part of projects
  • Positive, international and relaxed working environment
  • Social events and team building activities

 

 

 


Poslední úprava pracovní nabídky: 2017-08-25 16:32:53

Kontakty k nabídce: Customer Relationship Manager

Firma:People Place & Partners
Adresa:Hálkova 2
 12000, 1 - Praha Nové Město

Kont. osoba:Lenka Němcová
Telefon:+420605115072
Email:lenka.nemcova@peopleplace.eu

WWW:https://www.peopleplace.eu/

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